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Forbes Motors GM Named CarGurus Top-Rated Dealer

Posted on August 12, 2026

Forbes Motors GM Named CarGurus Top-Rated Dealer

We’re proud to share some exciting news: Forbes Motors GM has been named a CarGurus Top-Rated Dealer, and this recognition means a great deal to our entire team.

What makes this achievement especially meaningful is the customer feedback behind it. Every review represents someone who chose to spend part of their automotive journey with us, and those experiences are what make this recognition worth celebrating.

 

From exploring a new Cadillac to finding the right pre-owned vehicle or returning for service, every visit gives us another opportunity to provide the knowledgeable, professional and welcoming experience our customers deserve.

 

To our customers throughout Kitchener-Waterloo and beyond, thank you for your trust, your feedback and your continued support. You helped make this achievement possible.

 

What Does CarGurus Top-Rated Dealer Recognition Mean?

CarGurus is an automotive marketplace that helps shoppers research vehicles, compare listings and connect with dealerships. Its Top-Rated Dealer recognition highlights dealerships that stand out through strong customer feedback on the CarGurus platform.

 

For us, that makes this recognition particularly rewarding. It isn’t simply about the vehicles in our showroom. It reflects how customers feel about the experience they receive from the people behind our dealership.

 

A great experience can begin with something as simple as answering a question. It continues as customers compare vehicles, explore features, take a test drive and work through the purchasing process. That relationship can then continue for years through maintenance, service and future vehicle purchases.

 

Each of those interactions matters, and being recognized by CarGurus tells us that our commitment to the customer experience is making an impression.

 

Our Customers Are Behind This Achievement

We wouldn’t be celebrating this recognition without our customers.

 

Every person who visits us has different expectations and priorities. Some customers have been driving Cadillac vehicles for years and already know what they want next. Others are experiencing Cadillac for the first time and want to learn more about the brand’s design, technology, performance and growing electric vehicle lineup.

 

Our approach begins by listening.

 

We want to understand what you’re looking for, answer your questions clearly and give you the time to explore your options. Purchasing a premium vehicle should be exciting, and our job is to help make the process feel comfortable and informative from beginning to end.

 

Customer reviews give us an opportunity to see that experience from another perspective. Positive feedback lets us know what customers appreciate, and all feedback gives us an opportunity to keep improving.

 

To everyone who has taken the time to leave a review, recommend our team or tell someone about their experience with us, thank you.

 

A Premium Experience Should Go Beyond the Vehicle

Cadillac has built its reputation around distinctive design, premium comfort, advanced technology and performance. Today’s lineup continues that tradition while introducing an exciting new generation of electric luxury vehicles.

 

We believe the dealership experience surrounding those vehicles should feel just as considered.

 

That means helping customers understand more than a list of specifications. It means demonstrating technology, explaining trim differences, answering questions about available features and giving you the opportunity to experience the vehicle from behind the wheel.

 

For customers interested in an electric Cadillac, there may also be questions about charging, range and everyday EV ownership. Our team is here to make those conversations easier and help you understand how an electric vehicle could fit into your lifestyle.

 

The goal isn’t to overwhelm you with information. It’s to provide the information that actually helps you make your decision.

 

Explore Our New Vehicle Inventory

 

Finding a Cadillac That Feels Right for You

Luxury means different things to different drivers.

 

For some, it’s a quiet and comfortable cabin that makes the daily commute more enjoyable. For others, it’s advanced technology, confident performance or the versatility of a premium SUV. Increasingly, luxury can also mean the smooth, responsive and technology-focused experience offered by an electric vehicle.

 

That’s why we prefer to start with the driver rather than the vehicle.

 

Understanding how you plan to use your next Cadillac helps us narrow down the models, features and options that deserve your attention. From there, you can explore the details, spend time inside the vehicle and take it for a drive.

 

It’s a more personal approach to vehicle shopping, and it’s one we believe fits naturally with the Cadillac experience.

 

Our CarGurus recognition makes us proud because customer feedback suggests that approach is resonating with the people we serve.

 

The Relationship Continues After Delivery

Handing over the keys is an exciting part of our job, but it isn’t where our relationship with customers ends.

 

Vehicle ownership continues long after delivery, and our service and parts teams are here to support you throughout the kilometres ahead. Scheduled maintenance, seasonal care and unexpected repairs are all part of keeping a vehicle performing at its best.

 

We want customers to feel comfortable returning to the same dealership they already know and trust.

 

Some of our favourite interactions happen when familiar customers return for service, stop by with a question or come back years later because they’re ready for their next vehicle. Those long-term relationships mean a lot to our team.

 

Providing an excellent first experience is important. Continuing to earn that customer’s confidence over time is even more rewarding.

 

Schedule Your Next Service With Our Team

 

Our Team Shares This Recognition

Customer service is never the work of just one person or one department.

 

It takes people throughout the dealership working together to create a consistently positive experience. Our sales professionals help customers explore their options, our finance team guides them through the purchasing process, and our service advisors, technicians and parts specialists help support the ownership experience after delivery.

 

Many of the things that shape a customer’s impression can seem small on their own. Returning a call when promised, taking extra time to demonstrate a feature, providing a clear answer or making a service visit more convenient can all make a difference.

 

Together, those moments create the experience people remember.

 

Being named a CarGurus Top-Rated Dealer gives us an opportunity to recognize the effort our entire team puts into those moments every day.

 

We’re proud of this achievement, and we’re even more proud of the people who helped us earn it.

 

Recognition Gives Us Another Reason to Keep Improving

It’s always exciting to receive an award, but we don’t see this as a finish line.

 

Customer expectations continue to evolve, vehicles continue to change and the way people shop for them changes too. Our responsibility is to keep adapting while holding onto the fundamentals that matter: listening, communicating clearly and respecting each customer’s time.

 

Feedback plays an important role in that process.

 

It helps us understand what customers value and reminds us that reputation is built one experience at a time. Every new person who contacts us presents another opportunity to earn the confidence behind this recognition.

 

We want you to leave our dealership feeling that your questions were answered, your time was respected and your business was genuinely appreciated.

 

That mattered before this recognition, and it will continue to matter long after it.

 

Proud to Serve Kitchener-Waterloo and Beyond

We’re proud to call Kitchener-Waterloo home, and we’re grateful for every customer who chooses to visit us from both the local community and beyond.

 

Some customers first discover us while searching online for a specific Cadillac. Others come through a recommendation from a friend, family member or colleague. We’re also fortunate to have longtime customers who have trusted our team through multiple vehicles and many years of ownership.

 

Those relationships are an important part of who we are.

 

Being recognized as a CarGurus Top-Rated Dealer gives us another opportunity to thank the people who continue to support us and to welcome drivers who may be discovering our dealership for the first time.

 

If you haven’t visited us before, we’d be happy to introduce you to our team and help you explore the latest Cadillac vehicles.

 

Thank You for Helping Us Earn This Recognition

More than anything, this achievement gives us a reason to say thank you.

 

Thank you to the customers who have purchased or leased a vehicle with us. Thank you to those who return to our service department and trust our team to care for their vehicles. Thank you for your referrals, your recommendations and the reviews you’ve shared online.

 

We also want to thank every member of our staff. Delivering an experience worthy of positive customer feedback requires teamwork across the entire dealership, and this recognition reflects that collective effort.

 

Being named a CarGurus Top-Rated Dealer is an achievement we're proud to share with our customers and our entire team.

 

If you’re considering a new Cadillac, exploring our pre-owned inventory or looking for a trusted team to help care for your current vehicle, we’d be happy to welcome you.

 

From all of us at Forbes Motors GM, thank you for helping make this recognition possible. We look forward to seeing you soon.